FAQ

Frequently Asked Questions

How long will it take for my order to arrive?

Average delivery time is 1-3 Weeks. However, international shipping delays can occur due to your country's customs process. Once your order arrives in your country, it is transferred to your local postal carrier for final delivery

How do i check the status of my order?

Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please contact us here

What if i entered the wrong shipping address?

If you entered the wrong information for your order, please contact us as soon as possible. We'll do our best to change it for you, but we can't guarantee anything in this case as our orders are processed and shipped very quickly after purchase.

Can it be charged on computer?

Yes, it can be charged by power bank, car charger, adapter, or computer with usb

Why the motor stopped working?

The blade my get stuck, please invert and restart it.

Can I use it when charging?

No, please do not use the item when charging.

What size should be cut into small pieces?

Cut fruit pieces no more than 0.5 inch.

The red light flashes but motor does not work, what's wrong?

Ingredients too large, please make it smaller and restart.

How do i clean my Handy Fusioner?

We recommend after each use to blend water with a drop of soap to clean your Handy Fusioner. Rinse with plain water, and you're ready to go again.

Can i fly with my Handy Fusioner?

Yes! We recommend that you bring your Handy Fusioner in your checked bag without any liquid inside. Many folks bring it in their carry-on, but in some rare cases the TSA may not allow it.

How do i properly store my Handy Fusioner

Your Handy Fusioner can be stored in a cupboard, as you would any other cup or protein shaker. We recommend keeping the lid loose rather than tightly closed, to allow any excess water to evaporate.